Cookies Policy | Lucky Owl Club Casino

1. What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies do not usually contain information that directly identifies you by name. Depending on how they are used, they may be linked with information connected to your account, browser or device.

Cookies can be set by the website you are visiting, known as first-party cookies, or by another service provider that supports the website, known as a third-party cookie. Similar technologies may include pixels, tags, web beacons, local storage and device-related identifiers. For simplicity, this policy refers to cookies and similar technologies collectively as cookies.

Some cookies are stored only for the duration of your browsing session. These are normally removed when you close your browser. Other cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may vary according to its purpose and the settings of your browser or device.

Cookies may help a website operate correctly, remember your preferences, understand how pages are used and support security measures. They may also help us provide more relevant information about our services, where permitted by applicable law and subject to your choices.

2. How we use cookies

Lucky Owl Club Casino may use cookies for several purposes connected with operating, securing and improving the website. The cookies used may change over time as website features, technical systems and legal requirements develop. We aim to use information collected through cookies in a responsible and proportionate way.

Strictly necessary cookies

Strictly necessary cookies support essential website functions. They may help with account access, session management, navigation, security, fraud prevention, load balancing and the delivery of requested services. Without these cookies, parts of the website may not work properly or may be unavailable.

These cookies may help the website remember that you have signed in, keep a session secure, maintain information while you move between pages or identify activity that appears unusual. They are generally required for the website to provide functions you have asked to use. Where a cookie is essential, disabling it may prevent access to certain features.

Functionality and preference cookies

Functionality cookies allow the website to remember choices you make. For example, they may remember language, display or other preferences, reduce the need to repeat information and support a more consistent browsing experience. These cookies are not always essential, but disabling them may mean that preferences are not retained.

Performance and analytics cookies

Performance and analytics cookies may help us understand how visitors use the website. They can provide information such as which pages are viewed, how visitors move through the site, whether pages load correctly and whether technical errors occur. This information is generally analysed in an aggregated or statistical form to help us improve website design, content, performance and usability.

Analytics information may also help us assess the effectiveness of website changes and identify areas that may be confusing or difficult to use. Where these services are provided by another organisation, that organisation may process information in accordance with its own privacy documentation and the settings applied to the relevant service.

Security, compliance and responsible operation

Cookies and similar technologies may be used to support account security, protect the website from malicious activity, detect automated or suspicious behaviour and assist with the proper operation of gambling-related services. They may also support age, identity, location, responsible gambling, anti-fraud or compliance processes where those processes are applicable to the service being used.

Information collected for these purposes may be combined with other information held by us where this is necessary to protect players, comply with legal obligations, enforce our terms or maintain the integrity of the website. We do not use cookies to remove or reduce any responsible gambling protections that apply to your account or use of the service.

Marketing and advertising cookies

Where permitted, marketing or advertising cookies may help measure campaigns, limit repeated advertising, understand visits that result from promotional communications and present information that may be more relevant to your interests. These cookies may be placed by us or by third-party service providers acting on our behalf.

Marketing cookies are not required for basic website access. You may be able to refuse or withdraw consent for these cookies through the cookie settings available on the website or through your browser. Refusing them may not stop all advertising, but it may make advertising less tailored to your interests.

3. Third-party services and information sharing

We may use third-party services to support website hosting, security, analytics, communications, payment-related functions, customer support, identity or compliance processes and other website operations. Some of these providers may use cookies or similar technologies on our behalf, or may collect information directly through their services.

Third-party cookies are controlled by the relevant third party and may be subject to that provider’s own privacy policy and cookie information. We do not control every cookie that may be set by a third-party service. You should review the relevant provider’s information if you want to understand how it collects, uses or retains information.

Information obtained through cookies may include an internet protocol address, browser type, operating system, device type, approximate location, pages viewed, referring website, visit times, general interaction information and identifiers associated with a browser or device. The information collected will depend on the cookies and services in use.

We may use cookie information together with account, transaction, support or website usage information where this is reasonably necessary for the purposes described in this policy, our Privacy Policy, our Terms and Conditions or applicable law. We take reasonable steps to handle information securely and only retain it for as long as reasonably required for the relevant purpose, unless a longer period is required or permitted by law.

Cookies cannot normally be used to access files stored on your device, read unrelated information or control your device. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should use appropriate security settings and keep your browser and device software updated.

4. Managing cookies and policy updates

You can manage cookies in several ways. If a cookie preference tool is available on the website, you can use it to accept or reject categories of cookies that are not strictly necessary. You can also change your browser settings to block cookies, delete existing cookies or alert you before a cookie is stored. Device settings may provide additional controls for local storage and similar technologies.

The exact steps depend on the browser or device you use. Most browsers provide information about cookie controls in their help or privacy settings. If you use more than one browser or device, you may need to apply your preferences separately on each one. Some preferences may be saved in a cookie, so deleting all cookies may remove your choice and require you to set it again.

Blocking or deleting cookies may affect how the website works. You may be unable to sign in, remain signed in, complete certain processes, save preferences or use features that depend on cookies. Disabling cookies may also reduce the accuracy of website analytics and may cause some pages or services to operate less efficiently.

Your choices

Accept cookies through your browser or the website’s cookie preference controls.
Reject or withdraw consent for optional cookies where the relevant controls are available.
Delete cookies already stored on your device through your browser or device settings.
Block cookies generally, while recognising that essential website functions may be affected.
Review the privacy and cookie information provided by third-party services used on the website.

This policy may be updated from time to time to reflect changes to cookies, website features, third-party services, legal requirements or our information handling practices. When changes are made, the updated version will be published on this page with a revised date or other notice where appropriate. Your continued use of the website after an update may be subject to the revised policy.

If you have a question about this Cookies Policy, the use of cookies on the website or your privacy choices, please use the available contact or support options shown on the website. Do not include sensitive account, payment or identification information unless it is specifically requested through an appropriate secure channel.

For more information about how Lucky Owl Club Casino collects, uses, stores and protects personal information, please read the Privacy Policy. If there is any inconsistency between this Cookies Policy and a specific legal notice or applicable requirement, the relevant legal notice or requirement will apply to the extent of the inconsistency.